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Q: What does this software do?
A: Remote Assistant is a software package designed
to help you in providing your customers with better help &
support over the Internet or LAN. Remote Assistant operates
similar to pcAnywhere or VNC, only it does not require
your customers to install and run server/host applications
or open ports and have static IP address.
Q: If my customers won't require to open ports or
have IP address, then how will I connect to them?
A: Remote Assistant require your customers to initiate
the connection, using freeware utility called Remote Host
(it is available at download section).
You will, however, need to have static of dynamic IP for your
customer to connect to your help desk. Your customer will
only run Remote Host when he/she needs your assistance without
compromising the security of his/her computer. Remote Host
doesn't wait for or accept incoming connection, so it doesn't
require an IP address or port.
Q: If I have 100 customers how much would it cost
to distribute Remote Host application to all of them?
A: Remote Host is free, so... it will cost you nothing!
All you have to order is a copy of Remote Assistant, which
will run on your computer and accept incoming assistance
requests from your customers.
Q: Can Remote Assistant work over a regular phone line, like
pcAnywhere?
A: No. Remote Assistant can only connect over TCP/IP
protocol, so both you and your customer will have to have internet
connection.
Q: I don't have a static IP adress or persistent
internet connection. Can I still use Remote Assistant?
A: Yes. All you need is a regular (dial-up) internet
connection and a software, that synchronizes your dynamic
IP address with the DynDNS service like DynDns.org
(see http://www.dyndns.org/services/dyndns
for more details). We can recommend free DynDNS-Updater utility
available at www.dyndns.org. DynDNS service will provide you
with domain name alias for your dynamic IP address, so your
customers will only need to know your DNS alis (which could
look like: mycompany.dnsalias.com) in order to connect to
your computer when it's online.
If you need more information about this
product, please click here to
submit your request.
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