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Remote Assistant

Overview

Remote Assistant is designed to help developers in providing customers with better help & support over the Internet or LAN. Remote Assistant runs on background in your system tray minimized. When a remote user (customer) requests assistance using free Remote Host software (also available at www.contextsoft.com) Remote Assistant will notify you by displaying a message box. You will then be able to chat with the remote user, capture remote computer's screen, manipulate with the mouse and keyboard and tranfer files and clipboard content to and from the remote computer.

Remote Assistant software is very simlpe to use and has several advantages over similar software like pcAnywhere or VNC:

  1. It requires NO configuration or administration at the remote site and very little configuration on the assistant site.
  2. It does not require any ports to be opened on your customer's computer and therefore presents no security threat.
  3. It is totally free for your customers. You can distribute Remote Host software with your application and preconfgure it so, it will know how to connect to your help desk. All your customers will need is internet connection. Below you find a simple code that invokes RemoteHost.exe with the parameters.
  4. It is very small and is easy to download and install.
  5. It allows several customers to connect to your computer at the same time.

Setting up Remote Assistant

In order for your customers to be able to connect to your computer for assistance you will need either static IP address or dynamic IP address registered with one of the DynDNS services. I can recommend free DynDNS.org. You will find more information at: http://www.dyndns.org/services/dyndns

Remote Assistant software by default uses port 1975 for all incoming connections. If you would like to modify that, start Remote Assistant (or double click on the icon in the system tray if it is already started). Press "Stop" button to stop the listener, modify port number and press "Start" button again. At this point the configuration is saved (in the RemoteAdmin.cfg file located next to the executable) and will be enforced every time when you start Remote Assistant. Make sure to let your customers know if you have changed the default port value.

Normally, a shortcut to the Remote Assistant is copied into user's startup folder under Start/Programs menu, so the program starts automatically every time you log into your computer.

Remote Host Software

Your customers will need Remote Host in order to contact your help desk running Remote Assistant. Remote Host is freeware and is available for free download at the download section of this website.

You can freely distribute Remote Host with your application or alone without any royalties free of charge. You can post links to Remote Host and even publish Remote Host on your web site for others to download. However, you are prohibited from charging, or requesting donations, for distributing it.

 

Trial version of Remote Assistant is available now for free download.

If you need more information about this product, please click here to submit your request.